Privacy Policy
Last Updated: January 2025
At Gubuvo Pet Grooming, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment for pet grooming services
- Register as a customer
- Contact us via phone, email, or our website
- Subscribe to our newsletter or promotional communications
The types of information we may collect include:
- Personal identification information (name, email address, phone number, mailing address)
- Pet information (pet name, breed, age, medical conditions, grooming preferences)
- Payment information (processed securely through third-party payment processors)
- Appointment history and service records
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our pet grooming services
- Schedule and manage appointments
- Process payments and maintain transaction records
- Communicate with you about appointments, services, and promotional offers
- Improve our services and customer experience
- Maintain records of your pet’s grooming history and special care needs
- Comply with legal obligations and protect our legal rights
- Send you updates, newsletters, and marketing communications (with your consent)
3. Cookie Policy
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
4. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors for secure transaction processing
- Appointment scheduling software providers
- Email marketing and communication platforms
- Website hosting and analytics services
- Veterinary professionals (only when necessary for your pet’s health and safety)
These third parties are contractually obligated to protect your information and may only use it to perform services on our behalf. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Pet grooming records may be retained to maintain continuity of care for your pet.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us using the information provided below.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Gubuvo Pet Grooming
Email: [email protected]
We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.